This privacy notice explains how Cv999 (the "Company") collects, processes, stores and discloses personal data in connection with the Cv999 gambling services, including sports betting and casino activities (the "Services"). It applies to all users and visitors in jurisdictions where the Services are offered. Cv999 is the data controller responsible for personal data processed in relation to the Services. We may update this notice; material changes will be communicated through in‑app notices and such updates will take effect on the stated effective date.
We process personal data to provide and operate the Services, verify age and identity, process payments, prevent and detect fraud and money laundering, communicate with users, and tailor the user experience. We may also use data for security monitoring and internal analytics.
Legal bases include: (i) performance of a contract with you to provide the Services; (ii) compliance with applicable laws and regulations (including AML, counter‑terrorism, and gambling regulatory requirements); (iii) legitimate interests such as fraud prevention, risk management, and security of the Services; and (iv) where required, consent for marketing communications.
We retain personal data only for as long as necessary to fulfill the purposes described and to comply with legal obligations. Identity and verification data are retained for the duration of the user relationship and for a minimum of five years after the end of that relationship to satisfy AML and tax requirements. Transactional data (deposits, withdrawals, and payment records) are retained for at least five years after the last transaction. Other usage data may be retained for up to seven years from collection, unless a longer period is mandated by law or regulatory authorities.
We use cookies and related technologies to manage sessions, authenticate users, remember preferences, analyze usage, and deliver targeted communications. Cookies are categorized as strictly necessary, performance, functionality, and advertising. You may adjust cookie preferences in in‑app settings or via your browser; disabling non‑essential cookies may limit some features of the Service.
We may disclose personal data to service providers that perform services on our behalf (payment processing, identity verification, hosting, risk management, customer support, and analytics). We may share data with affiliates as necessary to operate the Services. In the event of a corporate transaction, data may be transferred to the successor entity. All data sharing is governed by written agreements that require appropriate safeguards to protect your data.
When Cv999 transfers personal data to recipients outside your jurisdiction, we rely on legally permissible transfer mechanisms, such as standard contractual clauses or other protective measures, and implement safeguards to ensure data protection levels equivalent to those in your jurisdiction. We review transfer arrangements to maintain compliance with applicable laws and regulations.
We implement technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Measures include encryption in transit and at rest, access controls based on roles, secure storage, vulnerability assessments, incident response planning, and staff training. We conduct periodic security reviews appropriate to the risk profile of the Services.
We may use automated systems to assess risk, detect fraud, and verify identities. These systems may assign risk scores or make decisions that affect service access or verification requirements. You may request human review of decisions where provided by law, and we will explain the general criteria used and the effect on you where feasible.
You have rights regarding your personal data, including:
To exercise these rights, contact Cv999 through the in‑app support channel or the privacy contact provided at the end of this notice. We will respond within 30 days; in complex cases, up to 90 days. Some rights may be limited by legal obligations or the need to protect the rights of others.
The Services are not directed to individuals under 18. We apply age verification measures and do not knowingly collect personal data from minors. If we learn that a minor has provided data, we will take steps to delete or restrict processing in accordance with applicable law.
We may update this privacy notice from time to time. We will publish the effective date of any material changes and provide notice within the Services where feasible. Continued use after changes constitutes acceptance of the updated notice.
If you have questions about this privacy notice or wish to exercise your rights, contact the Cv999 Privacy Office at the registered office or via the in‑app privacy channel. Postal correspondence may be sent to: Cv999 Data Protection Officer, 123 Compliance Way, Metropolis, Country.
