Overview
Cv999 recognises gambling as entertainment and is committed to responsible gaming (RG). This policy describes the measures we provide to help players manage time and spending, seek assistance when needed, and maintain a safe and controlled playing environment. The RG framework operates alongside our Terms and Conditions and applicable law to support responsible participation.
Self-Exclusion and Access Restrictions
You may initiate a self-exclusion at Cv999 for a period ranging from 1 month to 5 years. Upon initiation, access to the Cv999 platform is restricted, and promotional communications are paused. Self-exclusion may be requested through in-account settings or by contacting our Support Team, and will remain in effect for the chosen period unless you request a formal extension or modification in accordance with our procedures.
Time and Loss Management Tools
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Loss limit: You may set a loss limit for a selected period. If you increase the limit (less restrictive), the change takes effect 48 hours after the modification. If you reduce the limit (more restrictive), the change takes effect immediately. To configure, access the Responsible Gaming area in your account and select Loss Limit for the desired period and amount.
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Time limit: You may set a time limit to govern session duration. The limit is applied to each playing session and can be adjusted within the same Responsible Gaming controls. Changes apply in accordance with Cv999’s standard operational policy for RG tools.
Self-Assessment and Support
Cv999 provides a confidential in-platform self‑assessment to help identify potential gambling-related concerns. If results indicate possible risk, you should consider contacting our Support Team for guided assistance and access to additional RG measures. We also offer information and guidance about seeking appropriate professional support through our network of partner services, upon request.
Age Verification and Minor Protection
We prohibit participation by individuals below the applicable minimum age. Cv999 conducts age verification during sign-up and as required thereafter, and we maintain controls to prevent access by underage users. If underage access is detected or suspected, we will suspend or terminate the account and provide guidance to prevent future occurrences. We recommend guardians implement household controls to limit access to gaming services.
Support Channels and Contact Details
For RG-related requests, contact Cv999 Support via Live Chat or email at [email protected]. Our team will acknowledge requests and, where appropriate, apply RG measures, assist with setting or adjusting limits, and process self-exclusion requests or other protective actions as requested by the user.
Policy Scope and Compliance
This Responsible Gaming Policy supplements Cv999’s Terms and Conditions and Privacy Policy. It reflects our commitment to compliant, risk‑aware operations and dynamic responses to emerging RG best practices. We may update this policy to align with regulatory requirements or improvements in our RG framework; material changes will be communicated through Cv999 channels.
